Frequently Asked Questions
Everything you need to know about shopping for your home.
What is the return policy for furniture and home decor?
Most furniture and home items can be returned within 30 days of receipt. Items must be in their original condition and packaging to qualify for a full refund.
Do you offer professional assembly services for large items?
Yes, for many large furniture pieces, you can select 'In-Home Assembly' at checkout. A certified professional will arrive to set up your item at a scheduled time.
How can I track my home appliance delivery?
Once your order ships, you can track it via the 'Returns & Orders' section. For scheduled deliveries of large appliances, you will receive a specific time window and a call from the carrier.
Are there warranties available on electronic home goods?
Most electronic home goods come with a standard manufacturer warranty. You also have the option to purchase an extended protection plan during checkout for additional coverage.
Can I request a fabric sample before purchasing a sofa?
Select brands offer fabric swatches. If available, you will see a 'Request a Free Swatch' link on the product detail page under the color selection options.
What should I do if my home item arrives damaged?
If an item arrives damaged, please visit the 'Your Orders' page and select 'Return or Replace Items.' We will provide a prepaid shipping label or arrange for a pickup of the damaged goods.